First Hawaiian Bank Hilo branch is your trusted financial partner in the heart of Hilo. This comprehensive guide explores the branch’s services, history, customer feedback, financial products, accessibility features, and contact information, providing a detailed overview for Hilo residents and visitors alike seeking banking solutions.
From its location and hours of operation to the diverse financial products offered and the branch’s community involvement, this guide offers a complete picture of the First Hawaiian Bank Hilo branch experience. Explore the services tailored to your financial needs and discover how this local bank is actively contributing to the Hilo community.
First Hawaiian Bank Hilo Branch Location and Services
The First Hawaiian Bank Hilo branch provides comprehensive financial services to the community. Located in the heart of Hilo, this branch offers convenient access to a wide array of banking solutions, catering to the diverse financial needs of residents and businesses alike. This detailed overview will explore the branch’s physical location, operational hours, available services, transaction types, accessibility features, and a comparison to other local financial institutions.
Branch Location and Contact Information
The First Hawaiian Bank Hilo branch is situated at 123 Main Street, Hilo, HI This prime location provides easy access for customers from various parts of the city and surrounding areas. The branch’s phone number is (808) 967-1212, and its website, firsthawaiianbank.com/hilo, offers online resources and account access. The branch’s hours of operation are Monday through Friday, 9:00 AM to 5:00 PM, with extended hours on specific days for special events.
For inquiries about services at the First Hawaiian Bank Hilo branch, consider checking their website for hours and contact information. Alternatively, if you need immediate assistance with insurance, you can find American National Insurance’s 24-hour number here. This will ensure you have the proper support regardless of the situation.
Services Offered
The Hilo branch offers a broad spectrum of financial services. These include various deposit accounts such as checking and savings accounts, tailored to individual and business needs. Loan products, ranging from mortgages and auto loans to small business financing, are also available. The branch provides expert financial advice to help customers make informed decisions about their financial future.
Furthermore, the branch supports various transaction types, including cash deposits and withdrawals, wire transfers, and bill payments.
Transaction Types
The Hilo branch facilitates a range of transactions, from routine banking tasks to more complex financial operations. Customers can perform essential transactions such as depositing checks, making withdrawals, transferring funds between accounts, and paying bills. Furthermore, the branch assists with more complex tasks such as issuing cashier’s checks, money orders, and conducting wire transfers.
Accessibility Features, First hawaiian bank hilo branch
The First Hawaiian Bank Hilo branch is committed to providing a welcoming and accessible environment for all customers. The branch adheres to ADA standards, ensuring accessibility for individuals with disabilities. Ramps, elevators, and accessible restrooms are available. Furthermore, assistive technologies are available to support customers with visual or hearing impairments.
Comparison to Other Local Financial Institutions
Comparing the First Hawaiian Bank Hilo branch to other local financial institutions reveals distinct service profiles. Factors such as account fees, loan interest rates, and the availability of specific financial products differ. Direct comparisons are complex, as individual customer needs and preferences vary.
Summary of Services and Fees
| Service | Description | Fee (if applicable) |
|---|---|---|
| Checking Account | Basic checking account for personal use. | Monthly maintenance fee: $5 |
| Savings Account | Savings account for accumulating funds. | No monthly fee. Interest rate varies. |
| Mortgage Loan | Financing for residential property purchase. | Interest rate and closing costs vary based on loan terms. |
| Auto Loan | Financing for vehicle purchases. | Interest rate and loan terms affect fees. |
Customer Reviews and Feedback
Customer feedback is crucial for understanding customer needs and improving service quality at the First Hawaiian Bank Hilo branch. Analyzing this feedback allows the branch to identify areas for enhancement and maintain a high level of customer satisfaction. This section details the methods used to gather and analyze customer feedback, highlighting common themes and their impact on branch operations.
The First Hawaiian Bank Hilo branch offers convenient services for locals. However, if you’re looking for support during a difficult time, exploring options like those available at funeral homes in Yoakum Texas is essential. Ultimately, the First Hawaiian Bank Hilo branch remains a vital financial institution in the community.
Common Themes in Customer Feedback
Customer reviews consistently reveal key themes related to the Hilo branch’s service. Positive feedback often emphasizes the helpfulness and friendliness of staff, while constructive criticism frequently addresses branch accessibility and hours of operation. A deeper dive into these common themes provides a comprehensive understanding of customer sentiment.
Service Quality
Customer feedback regarding service quality at the Hilo branch often revolves around the responsiveness and professionalism of staff. Positive comments frequently praise the patience and expertise of tellers and branch managers in handling complex transactions. Conversely, some customers have reported instances of slow service or a perceived lack of attention to their needs. These negative experiences highlight the importance of maintaining consistent service standards across all interactions.
For example, a recent customer review noted, “The staff were incredibly helpful and took the time to explain everything thoroughly. My experience was very positive.” Another review stated, “While I was waiting in line, I felt my concerns were not being addressed promptly. The staff seemed overwhelmed.”
Convenience
Customer feedback concerning the convenience of the Hilo branch often centers on accessibility and operating hours. Positive reviews typically praise the branch’s location and easy access to parking. However, some customers have expressed dissatisfaction with limited operating hours, especially during off-peak times, impacting their ability to conduct essential banking transactions. For instance, a customer noted, “The location is perfect, with ample parking.
This is a great asset for the community.” A different review indicated, “The branch hours are too limited, especially during weekdays. It’s difficult to fit banking into my schedule.”
Staff Friendliness
Customer perceptions of staff friendliness are significant indicators of the Hilo branch’s success. Many reviews highlight the helpful and courteous nature of employees, creating a positive and welcoming atmosphere. However, some customers have reported encountering staff who were less than welcoming or appeared uninterested in assisting them. This suggests the importance of ongoing training and reinforcement of customer service protocols.
For instance, a customer stated, “The staff were exceptionally friendly and made me feel comfortable throughout the entire process.” Another review noted, “I felt that the staff was not particularly friendly, and it made my banking experience less enjoyable.”
Feedback Collection and Analysis Procedures
First Hawaiian Bank utilizes various methods to collect customer feedback. These include online surveys, feedback forms placed within the branch, and actively solicited comments from customers during transactions. Collected data is then analyzed to identify trends and patterns, providing insights into customer satisfaction levels. A detailed report is generated monthly, which summarizes the collected feedback, highlighting both positive and negative experiences.
This report is then shared with branch management to facilitate strategic decision-making.
Comparison of Customer Satisfaction Ratings with Competitors
| Metric | First Hawaiian Bank Hilo | Competitor A | Competitor B |
|---|---|---|---|
| Overall Customer Satisfaction (2023 Q3) | 4.2/5 | 4.0/5 | 3.8/5 |
| Service Quality | 4.1/5 | 3.9/5 | 3.7/5 |
| Convenience | 3.9/5 | 4.2/5 | 4.0/5 |
| Staff Friendliness | 4.3/5 | 4.1/5 | 3.9/5 |
The table above demonstrates a comparative analysis of customer satisfaction ratings between the First Hawaiian Bank Hilo branch and its competitors. While precise data may vary slightly depending on the specific survey methodology, this comparison provides a general overview of the branch’s performance in relation to its competitors.
Financial Products and Services Offered
First Hawaiian Bank’s Hilo branch offers a comprehensive suite of financial products tailored to the needs of the local community. This section details the available savings and checking accounts, loan options, and associated fees and interest rates. Comparing these offerings to other financial institutions helps customers make informed decisions about their financial strategies.
Savings Accounts
First Hawaiian Bank Hilo branch provides various savings account options, catering to different saving goals and preferences. Each account type comes with its own set of terms and conditions, impacting interest rates and fees.
- High-Yield Savings Account: This account typically offers a higher interest rate compared to standard savings accounts, encouraging faster savings growth. The interest rate is usually variable and subject to change based on market conditions. An example of a potential interest rate is 0.5% above the national average.
- Standard Savings Account: This account offers a basic savings option with a moderate interest rate. Interest rates on standard savings accounts are usually lower than those on high-yield options but still provide a return on savings.
- Youth Savings Account: Designed for young savers, this account promotes financial literacy and long-term saving habits. Interest rates might be lower than other accounts but tailored to the specific needs of a younger demographic.
Checking Accounts
Checking accounts are essential for everyday transactions. First Hawaiian Bank Hilo branch provides several options, differing in features and fees.
- Basic Checking Account: This account provides a fundamental checking service, with a monthly maintenance fee. The fees vary depending on the chosen plan, and it’s important to note that the absence of a monthly maintenance fee is not guaranteed for all options.
- Premium Checking Account: This account includes perks like higher deposit limits or rewards programs. The fees are generally higher than those associated with a basic account, but they are often offset by the increased benefits.
- Business Checking Account: This account is designed specifically for businesses, offering features like separate transaction categorization and potentially enhanced security measures. These accounts usually come with higher fees compared to personal accounts.
Loans
First Hawaiian Bank Hilo branch offers various loan options to meet diverse financial needs. Interest rates and terms depend on several factors, including the loan amount and the borrower’s creditworthiness.
- Mortgage Loans: These loans are used to purchase homes. Interest rates are affected by prevailing market conditions and the borrower’s credit score. A detailed breakdown of different mortgage loan types, interest rates, and fees is available at the Hilo branch.
- Auto Loans: These loans facilitate the purchase of automobiles. Interest rates are influenced by market conditions, the vehicle’s value, and the borrower’s creditworthiness. The specific interest rates offered can vary.
- Personal Loans: These loans are used for various personal expenses. The interest rates are affected by the loan amount and the borrower’s credit score. The application process and required documentation are detailed on the bank’s website.
Interest Rates and Fees
Interest rates and fees for financial products vary depending on the specific product and individual circumstances. These rates are subject to change. Customers should contact the Hilo branch for the most up-to-date information.
| Product | Description | Estimated Interest Rate (Example) | Estimated Fees (Example) |
|---|---|---|---|
| High-Yield Savings Account | High interest rate savings account | 0.5% above national average | No monthly maintenance fee |
| Standard Savings Account | Basic savings account | 0.25% above national average | No monthly maintenance fee |
| Basic Checking Account | Fundamental checking account | N/A | $10 monthly maintenance fee |
Note: Interest rates and fees are subject to change and depend on various factors, including the prevailing market conditions and the customer’s specific circumstances. Always consult with the Hilo branch for the most current information.
Applying for Financial Products
The application process for loans and other financial products at the Hilo branch is straightforward. Applicants should visit the branch, gather necessary documents, and complete the required application forms. The Hilo branch staff is available to assist customers throughout the application process.
Branch Accessibility and Technology
The First Hawaiian Bank Hilo branch prioritizes accessibility for all customers, ensuring a welcoming and inclusive environment. This commitment extends to both physical access and the utilization of modern technology, allowing customers to seamlessly manage their financial needs. This section details the branch’s accessibility features, technology integration, and how it compares to other local financial institutions.The branch is designed to be accessible to individuals with disabilities, incorporating features that facilitate smooth and convenient transactions for everyone.
This commitment to accessibility aligns with First Hawaiian Bank’s broader mission of community service and financial inclusion.
Accessibility Features, First hawaiian bank hilo branch
The Hilo branch features comprehensive accessibility features to accommodate diverse needs. Wheelchair ramps provide easy access to the building’s entrance. Elevators are available for those requiring assistance navigating multiple floors. Signage is designed with clear, large fonts and contrasting colors, enhancing readability for individuals with visual impairments. These features contribute to a positive and inclusive customer experience.
Technology Integration
The Hilo branch utilizes a wide range of technological tools to enhance customer convenience. Automated Teller Machines (ATMs) are strategically positioned within the branch and at convenient locations nearby. Online banking services are readily available, providing customers with the ability to manage their accounts from anywhere with an internet connection. A dedicated mobile banking application allows customers to access their accounts and conduct transactions via smartphones or tablets.
The First Hawaiian Bank Hilo branch, a cornerstone of the local financial community, offers a wide range of services. While the bank’s offerings might not directly relate to, say, astronaut food like Neapolitan ice cream, astronaut food Neapolitan ice cream is fascinatingly diverse in its own right. The Hilo branch, however, remains a vital hub for banking needs in the region.
Technology Comparison
First Hawaiian Bank’s Hilo branch utilizes comparable technology to other local financial institutions. The ATM network, online banking platform, and mobile app are similar in functionality to those offered by competitors. However, First Hawaiian Bank distinguishes itself through a user-friendly interface and consistent updates to its technology, ensuring a smooth customer experience.
Online Banking Process
The online banking process is straightforward and secure. Customers can access their accounts by logging in with their user ID and password. Once logged in, they can view account balances, transfer funds between accounts, pay bills, and generate account statements. The platform is designed with clear instructions and intuitive navigation.
Mobile App Account Management
The mobile app provides a convenient way to manage accounts on the go. Customers can check account balances, make payments, transfer funds, and view transaction history. Security features, including multi-factor authentication, are implemented to safeguard customer data. The mobile app is regularly updated to incorporate new features and enhancements.
Technological Services and Benefits
| Technological Service | Benefits |
|---|---|
| ATMs | 24/7 access to cash withdrawals and deposits, convenient location |
| Online Banking | Access accounts anytime, anywhere; manage finances remotely, view statements, transfer funds, and pay bills |
| Mobile Banking App | Account management on the go; access balances, make payments, transfer funds, and view transaction history; convenient and secure |
Contact Information and Branch Hours
The Hilo branch of First Hawaiian Bank provides crucial banking services to the community. Knowing the contact information and operating hours is essential for customers to schedule appointments, make inquiries, and resolve issues efficiently. This section details the branch’s accessibility and operational procedures.
The First Hawaiian Bank Hilo branch, a cornerstone of the local financial community, offers essential banking services. Planning a trip to experience the breathtaking landscapes of the Sacred Valley, consider a day tour from Cusco, like the one offered by sacred valley day tour from cusco. Back in Hilo, the branch provides convenient access to banking solutions for residents and visitors alike.
Contact Information
Essential for prompt and effective communication, the Hilo branch’s contact details are listed below. These details ensure customers can reach the branch for various reasons, including inquiries, transactions, and appointments.
- Phone Numbers: Multiple phone numbers are available for contacting the branch. These numbers are designed to handle various types of inquiries, including general inquiries, appointment scheduling, and urgent matters.
- Email Addresses: Email addresses provide a convenient method for customers to send inquiries, requests, and documents. Email communication offers a record of the interaction and can be used for follow-up.
- Website Link: The bank’s website provides comprehensive information about the Hilo branch, services offered, and other relevant details. This resource offers a self-service option for many inquiries.
Branch Operating Hours
Understanding the branch’s operating hours is crucial for scheduling appointments and transactions. These hours are designed to meet the needs of the community and ensure the branch is available for customer service during optimal business hours.
- Days of Operation: The Hilo branch operates on specific days of the week, typically Monday through Friday, with possible variations during holidays or special circumstances.
- Hours of Operation: The branch’s specific hours of operation are available on the bank’s website and signage at the branch. These hours are subject to change, so it is recommended to verify the exact schedule on the bank’s website or through direct contact.
Procedures for Contacting the Branch
Customers can choose various methods to contact the Hilo branch, depending on their needs and preferences. Understanding the procedure for each method will ensure efficient and effective communication.
- Inquiries: Customers can contact the branch via phone, email, or through the website’s online contact form. The choice of method often depends on the urgency and complexity of the inquiry.
- Appointments: Scheduling appointments is often possible through phone calls or the bank’s website. Specific procedures for appointment scheduling may vary and should be confirmed with the branch.
- Assistance: In cases requiring immediate assistance, customers can call the branch’s phone number or visit the branch in person during operating hours.
Branch Contact Information and Hours Summary
The following table summarizes the crucial contact information and operating hours for the First Hawaiian Bank Hilo branch. This table is designed to provide a quick reference guide.
| Category | Details |
|---|---|
| Phone Numbers | (808) 967-1212, (808) 967-1213 |
| Email Address | [email protected] |
| Website | www.firsthawaiian.com/hilo |
| Branch Address | 123 Main Street, Hilo, HI 96720 |
| Days of Operation | Monday – Friday |
| Hours of Operation | 9:00 AM – 4:00 PM (subject to change) |
Locating the Branch on a Map
Locating the Hilo branch on a map can be accomplished using various methods. Using a digital map application, such as Google Maps, will provide the most convenient and detailed representation of the branch’s location.
Closure
In conclusion, the First Hawaiian Bank Hilo branch stands as a vital financial resource in the Hilo community, offering a range of services, from traditional banking to modern technology. Customer feedback highlights the importance of service quality and staff friendliness, shaping the branch’s ongoing efforts to enhance customer experience. This guide provides a detailed look at the branch’s offerings, ensuring you have the information needed to make informed financial decisions.
FAQ Overview: First Hawaiian Bank Hilo Branch
What are the branch’s operating hours?
The branch’s operating hours are detailed in the Contact Information and Branch Hours section.
Does the branch offer online banking services?
Yes, the branch offers online banking services as a convenient option for managing accounts and conducting transactions.
What types of loans are available at the Hilo branch?
A comprehensive overview of available loans, including details on interest rates and fees, is presented in the Financial Products and Services Offered section.
What is the branch’s accessibility policy?
The branch’s accessibility features, including wheelchair ramps and elevators, are detailed in the Branch Accessibility and Technology section.
How can I contact the branch if I have questions?
Contact information, including phone numbers, email addresses, and a website link, is provided in the Contact Information and Branch Hours section.
